10 minutes is nothing to be on hold. I was once on hold for an hour and a half. (Shitty DSL service, SBC Yahoo, fucking only dsl service here and no cable)

You sure you got the drivers installed correctly? What OS are you on? And yes, post how it's setup physically to your pc as DriveHappy said.
No Bindings... I'll look into that tonight for you.

Maybe tonight we'll fly so far away... We'll be lost before the dawn...