My take on Alienware: the computers are teh roxor. The service is teh sux. The techs are incompitent. I know this because I recently bought a laptop from them. (I always build my own computer, but it seems that that option isn't available for laptops.) The speed of games is awesome, but the network adapter is flakey. No problem, it's under warrenty, right? So I send them my computer to fix it, 3 weeks later they send it back and the net adapter has the same problem out of the box. I decided it wasn't worth it to repeat this untill the problem was resolved, so I just bought a PCMCIA net adapter. Next laptop I buy, I buy from someone else.