Ok, called my new provider and found out some more info, turns out they are waiting for a "card slot" at the phone co. still, which mean it will be a bit longer until we are on the new connection then first thought. It can be as soon as the 16th though it will most likely take a few more "business" days longer then that. When we do the switch there can be up to a 24 hour downtime also.

I'll keep you all up to date as I learn more. Thanks for hanging in there