And the point of this flew over your head. Why am I paying them money when they don't know shit about one of the simplest and most well known VMs. Confusing it with JavaScript, after I clearly state the problem. On top of that, their servers have it installed and they're telling me, oh, we don't have it installed. Yet, hey, they do. Just an old version I didn't want to use.

This is where the frustration lies. Get me? The other responders just sort of throw out and ignore my previous messages. If you were having to teach your own tech support team the difference between Java and JavaScript, you'd be a little angry too. I was very frustrated with them after being up for 20-hours and nothing getting resolved. I came here to vent so that I could cool off and finally go to sleep. Which I did until I abruptly woke up just a few minutes ago. To find to my delight that they hadn't returned a message yet. So now I'm going back to sleep.