this forums r kewl

I've seen tourists phoning the front desk because the front desk person has been on the phone for like 3 minutes.

"Do you serve tea in the hotel?"

(So, does your hotel have tea service? You probably won't do any of those due to your shift.)

American Iced Tea is gross.

My favorites are the summer tourists who bitch at me because the restaurant next door doesn't open up our continental breakfast early enough for them.

"It's 5:30 AM! I want soggy waffles now!"

(So, does your hotel have tea service? You probably won't do any of those due to your shift.)

No, we have tea bags for the guests to take, but we don't bring them up a piping hot cup of tea at their request.

Waffle bunny.

Did you say "Have a nice day." and do a check-out for them?

No, it's more of a "fuck you and your cat" kinda thing followed by a "toss-out" moreso than a checkout.

Pets are allowed?
I think there is only one pet-friendly room in the hotel I worked in. Well, 50 rooms.

No, we have tea bags for the guests to take, but we don't bring them up a piping hot cup of tea at their request.

We had both of those, and a little lounge where they can sit and chat.

So this customer was wandering around, and he looked at me and asked if we served tea there.

"Yes, we do! The person at the front desk will.."
"He's at the phone."
"Ah I see. It'll be just a minute, he'll..."
"Can't you serve me tea?"
"Err, it is not my department... and..."
"WHAT? CAN'T I GET SOME SERVICE HERE?"

Then he went to the bathroom, and later he left.

Afterward, I talked to the front desk person and he said he was not even on the phone for the last half an hour.

I had a guy come up to check out just a few weeks ago who was pretty unreasonable as well. Upon checking him out of the system and charging his credit card, he decides after I'm finished to complain that he didn't get the AARP discount.

Me: I apologize, sir. If you could just show me your AARP membership card, I would be more than happy to apply the discount and re-credit the appropriate amount to your credit card.

Him: Well, I don't have my fucking card on me.

Me: Well, then I apologize, sir, but I can't just apply the discount without proof of membership.

Him: I am 65-fucking-years old, I was told on the phone that I'd get a 10% discount, and goddammit I'm going to get that fucking discount!

Me: (Anger now reaching critical mass) Again, I am sorry sir, but unless you provide proof of your membership, I can't offer you the discount.

Him: (literally ten minutes of ranting about how he's old, deserves the discount, I should be ashamed of myself, blah, blah all the while making the people behind him wait angrily)

Me: OKAY FINE. (I apply the discount, re-credit his card and immediately turn my attention to the next person in line without saying another word)

Him: You know people usually say "Thank You" to their guests.

Me

Hahaha, that's similar to one of the incidents I've witnessed...

Woman checking out.
FD: "$$$ for the room, $$ for Dinner room, and $$$$ for the 20 minutes long distance phone call."

Guest: "LONG DISTANCE PHONECALL?"

FD: "Yes ma'am. On my record, you've made a 20 minutes long distance phone call last night to this number, ###-###-####"

Guest: "I don't recognize that number sorry."

FD: "...That's what it is said on the record. Is ### your room number?"

Guest: "YES BUT I DIDN'T PHONE ANYONE."

FD: "...But it's......."

Then they argued for about 5 minutes,

FD: "Fuck! Have a nice day."

Heheheh, I get that one all the time. I also get a lot of:

Them: (Looks at bill) $$$ nightly rate, 6% sales tax...2.12% RESORT IMPACT FEE?!
Me: Yes, that's the resort tax required by state law. All states enforce required resort taxes. Wyoming's resort tax is actually mush lower than-
Them: I'm not paying an extra 2.12% for something I can barely pronounce!
Me: I apologize for the inconvenience, but it's a legal requirement, dictated by the state government.
Them: But why should I have to pay that extra 2.12%?!
Me: Because if you don't, I call the police and let them straighten this out for us.
Them: Oh. Well. Okay. Nevermind.

How the hell do you not get up and peg the fuckers in the face..

Because putting up with that bullshit is simply the price I pay for getting paid to play Gameboy for the majority of my shift.

You really have to give up your self-respect (or self-whatever) when you face those customers... some of them act like you are destined to serve them.

How the hell do you not get up and peg the fuckers in the face..